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We will then print a Direct Debit Mandate for you to check and sign when you come to the store to move in.
For an update on your parcels progress, please contact our customer services team during our office hours (8am-6pm Monday to Friday & 9am-5pm Saturday) and they will check on the status of your delivery. We let you know upfront all the costs that will be involved before you move in. Your refundable security deposit, storage fees, insurance and a padlock to secure your room, if you don’t already own a suitable one.If Van hire / removals companies are required we have a list or recommended companies we can give you the details of.Although we are VAT registerd, whether you can claim back VAT does not depend on us, but rather your situation. If you are VAT registered, please contact HMRC for further information. All our stores sell the full range of packing materials. Reserve your goods online and they will be held for the next 2 full days for you (up until store closing time), including the rest of day you placed the order on.To be put in touch with one of these companies and get a quote, simply call your local store or our UK based Customer Support Centre on 08 or 01276 477177.During our reception opening hours you can come and go as often as you like.Just remember to keep your inventory and value of goods being stored up to date for insurance purposes.
Please inform the store staff of any changes to the contents of your room. You can add your bank details within Check-in Online.
VAT) for our storage rooms and 28 days of storage fees if you are a Flexi Office or Vehicle Parking customer. So when you move in you will need to pay for your first storage period.
Insurance is dependent on the full new replacement value of your goods if you had to buy them again today.
Please call your local store or speak to our UK based Customer Support Centre on 08 or 01276 477177 where a member of our team can work this out for you.
The cost of insurance starts from £3.50 per week for £2,000 of cover. The ones we sell are the correct size and of a suitable durability.
If you have an external room you can drive right up to the room you’re occupying.